Terms and Conditions - Flowers Delivered London

Welcome to Flowers Delivered London. Please read these Terms and Conditions carefully before using our services. By placing an order with us, you agree to comply with and be bound by the following terms.

Ordering Process

Ordering flowers with us is simple and straightforward. To place an order:

• Create an account on our website
• Select your desired bouquet and customize it as needed
• Provide delivery details and select your preferred delivery date and time
• Choose your payment method and complete the purchase

All information provided during the ordering process must be accurate and up-to-date to ensure successful delivery.

Delivery Terms

We proudly offer flower delivery services across London. Our delivery schedule is as follows:

• Standard Delivery: Orders placed before 1 PM are guaranteed delivery on the same day.
• Next-Day Delivery: Orders placed after 1 PM will be delivered the next business day.

Delivery is available from Monday to Saturday. Please ensure that the delivery address is correct to avoid any delays.

Delivery Charges

Delivery charges may vary based on the distance from our store and the size of the bouquet. You will be informed of the delivery fee during the checkout process.

Payment Terms

We accept various payment methods for your convenience:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay

All transactions are processed securely, and we do not store your payment information.

Cancellation and Refunds

You may cancel your order within 24 hours of placing it without incurring any fees. To request a cancellation:

• Log in to your account
• Navigate to your recent orders
• Select the order you wish to cancel and follow the prompts

If a refund is applicable, it will be processed within 7-10 business days to your original payment method.

Non-Refundable Items

Customized or personalized bouquets are non-refundable unless they arrive damaged or incorrect.

Product Guarantee

We guarantee the freshness and quality of our flowers. If you receive damaged or wilted flowers, please contact our customer service within 48 hours of delivery for a replacement or refund.

Privacy Policy

Your privacy is important to us. We collect and use your personal information solely for processing orders and improving your shopping experience. We do not share your information with third parties without your consent, except as required by law.

Data Protection

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

Intellectual Property

All content on our website, including text, images, and logos, is the property of Flowers Delivered London and is protected by intellectual property laws.

Limitation of Liability

Flowers Delivered London shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of London.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

By using Flowers Delivered London, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.