Damaged-on-Arrival Policy
At Flowers Delivered London, we take immense pride in ensuring that every bouquet and arrangement arrives in pristine condition. However, if your flowers are damaged upon arrival, please contact us immediately. We require photographic evidence of the damage, which will help us process your claim swiftly and efficiently.
Our damaged-on-arrival policy ensures that you are not out-of-pocket for any mishaps that occur during delivery. We understand the emotional value that fresh flowers hold, and our priority is to rectify any issues to restore your satisfaction.
Once we receive verification of the damage, we will offer a replacement bouquet or a full refund, depending on your preference. Our goal is to make sure you receive the quality you expect from our trusted local London florist services.
Freshness Guarantee
We are committed to delivering only the freshest flowers to our customers. Our freshness window policy ensures that the blooms you receive are at their peak vitality and beauty. Typically, our flowers remain fresh for up to seven days, provided they are cared for according to our care instructions.
The freshness guarantee is backed by our selection process, which involves sourcing flowers daily from reputable growers. This dedication to quality means your floral arrangements will last longer, maintaining their vivid colors and delicate fragrances.
If you experience any issues with the freshness of your flowers within the guaranteed period, please reach out to us. We are happy to replace any stems that do not meet our high standards.
Refund and Replacement Options
Your satisfaction is our top priority. If you are not completely happy with your purchase, Flowers Delivered London offers several refund and replacement options. Whether you prefer an exchange for another bouquet or a full refund, we are here to assist you.
To initiate a refund or replacement, please contact our customer service team within 48 hours of receiving your order. We will guide you through the process and ensure that your concerns are addressed promptly and fairly.
Please note that items must be returned in their original condition, and refunds will be processed using the same payment method used for the original purchase. Our seamless refund and replacement process reflects our commitment to being a trusted local London florist serving both households and businesses.
Complaints Process
We value feedback from our customers as it helps us improve our services. If you have any complaints regarding your order, Flowers Delivered London encourages you to express them so we can address and resolve the issue.
To file a complaint, please provide detailed information about your experience, including order number, products affected, and the nature of the problem. This information allows our team to investigate thoroughly and take appropriate actions.
We strive to respond to all complaints within 48 hours and work diligently to reach a satisfactory resolution. Our dedication to excellent customer service underlines our reputation as a trusted local London florist.
Trusted Local London Florist
Flowers Delivered London has been proudly serving households and businesses across the city with exquisite floral arrangements. Our commitment to quality, freshness, and exceptional customer service sets us apart as a leading florist in the local community.
Whether you are celebrating a special occasion or enhancing your workspace, our team is dedicated to delivering beautiful flowers that make lasting impressions. Trust Flowers Delivered London for all your floral needs, and experience the difference that a local artisan can make.